Terms of Service

Last updated: 23 June 2026

Welcome to Nova Outdoors. These Terms of Service apply to the use of our website and to all purchases made through our online store.

By visiting our website or placing an order, you agree to these Terms of Service.

1. Company information

Company name: Nova Outdoors
Email: support@novaoutdoors.store

For questions about these Terms of Service, please contact us at support@novaoutdoors.store.

2. Products and availability

We do our best to display our products, descriptions, prices, and availability as accurately as possible.

Product images are for illustration purposes and may slightly differ from the actual product. We reserve the right to update, change, or discontinue products at any time.

If a product is unavailable after your order has been placed, we will contact you and offer a suitable solution, such as a replacement product, delayed delivery, or a refund.

3. Orders

When you place an order, you agree that all information you provide is accurate and complete.

After placing an order, you may receive an order confirmation by email. This does not automatically mean that your order has been accepted. We reserve the right to refuse or cancel an order in cases such as incorrect pricing, suspected fraud, unavailable products, or incorrect customer information.

4. Prices and payment

All prices shown on our website are in euros, unless stated otherwise.

We reserve the right to change prices at any time. Price changes do not affect orders that have already been confirmed.

Payment must be completed through the available payment methods at checkout. Your order will only be processed after successful payment.

5. Shipping and delivery

We will process and ship your order as quickly as possible. Delivery times shown on our website are estimates and may vary due to carrier delays, stock availability, customs, or other circumstances outside our control.

You are responsible for providing the correct shipping address. Nova Outdoors is not responsible for failed delivery caused by incorrect or incomplete address details provided by the customer.

6. Returns and refunds

Consumers in the EU usually have a legal right to cancel an online purchase within 14 days after receiving the product. Sellers must clearly inform customers about this right before purchase.

Our return and refund conditions are explained in our Return and Refund Policy.

To request a return, please contact us at support@novaoutdoors.store with your order number.

Products must be returned unused, undamaged, and preferably in the original packaging. Refunds will be processed after we have received and inspected the returned item.

7. Damaged or incorrect products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible at support@novaoutdoors.store.

Please include your order number and clear photos of the product and packaging so we can review the issue and offer a suitable solution.

8. Use of the website

You agree not to use our website for unlawful purposes or in a way that may damage, disable, or interfere with the website.

You may not copy, reproduce, resell, or exploit any part of the website, product content, images, branding, or design without our written permission.

9. Intellectual property

All content on the Nova Outdoors website, including text, product images, logos, graphics, designs, and branding, belongs to Nova Outdoors or its licensors.

You may not use our intellectual property without prior written permission.

10. Limitation of liability

Nova Outdoors is not liable for indirect damages, loss of profit, loss of data, or other consequential damages resulting from the use of our website or products.

Nothing in these Terms of Service limits your statutory consumer rights.

11. Force majeure

Nova Outdoors is not responsible for delays or failure to perform obligations caused by circumstances outside our reasonable control. This may include carrier delays, supplier issues, customs delays, natural disasters, strikes, technical failures, or government actions.

12. Privacy

Your personal data is handled according to our Privacy Policy.

By using our website or placing an order, you agree that your personal data may be processed as described in our Privacy Policy.

13. Changes to these Terms

We may update these Terms of Service from time to time. The latest version will always be available on our website.

Changes do not affect orders that were already placed before the updated Terms became effective.

14. Governing law

These Terms of Service are governed by the laws of the Netherlands, unless mandatory consumer protection laws in your country provide otherwise.

Any disputes will first be handled by contacting us at support@novaoutdoors.store so we can try to resolve the issue together.

15. Contact

For questions about these Terms of Service, please contact us at:

Nova Outdoors
Email: support@novaoutdoors.store