Shipping Policy

Last updated: 23 June 2026

Thank you for shopping with Nova Outdoors. This Shipping Policy explains how we process, ship, and deliver orders placed through our online store.

1. Order processing

After placing your order, you will receive an order confirmation by email.

Orders are usually processed within 1 to 3 business days after payment has been received. During busy periods, processing times may be slightly longer.

Orders are not processed or shipped on weekends or public holidays.

2. Shipping times

Estimated delivery times may vary depending on the destination, carrier, product availability, and other circumstances outside our control.

Typical estimated delivery times are:

Netherlands: 3 to 6 business days
Europe: 4 to 8 business days
International orders: 7 to 20 business days

Please note that delivery times are estimates and are not guaranteed.

3. Shipping costs

Shipping costs, if applicable, will be shown at checkout before you complete your order.

We may offer free shipping promotions from time to time. These offers may be changed or removed at any moment.

4. Order tracking

Once your order has been shipped, you may receive a shipping confirmation email with tracking information.

Please allow some time for the tracking information to update after the carrier has received the package.

5. Incorrect shipping address

Please make sure your shipping address is correct before placing your order.

Nova Outdoors is not responsible for orders that cannot be delivered due to incorrect or incomplete address details provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible at support@novaoutdoors.store. We will do our best to help, but we cannot guarantee changes after the order has been processed.

6. Delayed delivery

Although we do our best to ensure timely delivery, delays may occur due to carrier issues, customs, weather conditions, high demand, public holidays, or other circumstances outside our control.

If your order is significantly delayed, please contact us at support@novaoutdoors.store with your order number so we can look into it.

7. Lost packages

If your package appears to be lost, please contact us at support@novaoutdoors.store.

We will review the situation with the carrier and help you find a suitable solution where possible.

8. Damaged packages

If your order arrives damaged, please contact us as soon as possible at support@novaoutdoors.store.

Please include:

Your order number
Clear photos of the damaged product
Clear photos of the packaging
A short description of the issue

This helps us review the problem and offer a suitable solution.

9. Customs, duties, and taxes

For international orders, customs duties, import taxes, or additional fees may apply. These charges are the responsibility of the customer, unless stated otherwise at checkout.

Nova Outdoors is not responsible for delays caused by customs procedures.

10. Contact

For questions about shipping or delivery, please contact us at:

Nova Outdoors
Email: support@novaoutdoors.store