Shipping Policy
At Nova Outdoors, operated by Ihum Group, we aim to process and deliver your order as quickly and smoothly as possible.
Order Processing Time
All orders are processed within 24–48 hours on business days after the order has been placed and payment has been received.
Orders placed during weekends or public holidays will be processed on the next business day.
Delivery Time
Our average delivery time is:
3–5 business days
Delivery times may vary slightly depending on the destination country, local courier services, public holidays, and circumstances outside our control.
Shipping Countries
Nova Outdoors currently ships to customers in:
Europe
United States
United Kingdom
Canada
Australia
New Zealand
These regions are part of our main international shipping markets.
Products in Stock
All products listed on our website are available in stock and are shipped through our fulfilment partners.
In rare cases, if a product becomes temporarily unavailable after an order has been placed, we will contact the customer as soon as possible with a suitable solution.
Shipping Confirmation & Tracking
Once your order has been processed and shipped, you will receive a shipping confirmation by email.
If tracking is available for your order, the tracking details will be provided by email so you can follow the delivery status of your package.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information at checkout.
If an incorrect address is entered, please contact us immediately at:
We will do our best to update the shipping details before the order is processed, but we cannot guarantee changes once the order has already been shipped.
Delays
Although we aim to deliver all orders within 3–5 business days, delays may occasionally occur due to courier issues, customs checks, public holidays, high demand, or other circumstances beyond our control.
If your order is delayed, please contact us and our support team will assist you.
Lost or Damaged Packages
If your package appears to be lost or arrives damaged, please contact us at:
Please include your order number, full name, and photos of the damaged package or product if applicable.
Contact
For shipping questions, please contact:
Nova Outdoors Customer Support
Email: support@novaoutdoors.store
Phone: +31 6 12123893
We aim to respond within 24–48 hours on business days.