FAQ
+ How long does delivery take?
A: Our average delivery time is 3–5 business days.
Orders are processed and shipped within 24–48 hours on business days after payment has been received.
+ Where do you ship?
A: Nova Outdoors currently ships to customers in:
Europe
United States
United Kingdom
Canada
Australia
New Zealand
+ Are your products in stock?
A: Yes. All products listed on our website are available in stock and are shipped through our fulfilment partners.
In rare cases, if a product becomes temporarily unavailable after an order has been placed, we will contact the customer as soon as possible with a suitable solution.
+ How can I track my order?
A: Once your order has been processed and shipped, you will receive a shipping confirmation by email.
If tracking is available, your tracking details will be sent to the email address used at checkout.
+ Can I return my order?
A: Yes. Customers can request a return within 30 days after receiving their order.
The product must be unused, in its original condition, and complete with all included accessories and packaging where reasonably possible.
+ Are returns free?
A: Yes. Nova Outdoors offers free returns for eligible orders.
Please contact us before sending a return, so we can provide the correct return instructions.
+ How do I request a return?
A: To request a return, contact us at:
Please include your order number, full name, the product you want to return, and the reason for return.
+ What if my product arrives damaged or defective?
A: If your product arrives damaged, defective, or if you received the wrong item, please contact us as soon as possible at:
Please include photos or videos clearly showing the issue, together with your order number.
+ Do your products come with warranty?
A: Yes. Nova Outdoors provides a 1-year warranty on eligible products.
The warranty covers manufacturing defects and product faults that occur under normal use.
+ Can I cancel my order?
A: You can request to cancel your order before it has been processed or shipped.
Because orders are processed within 24–48 hours, cancellation requests must be sent as soon as possible to:
If the order has already been processed or shipped, you can request a return after receiving the product.
+ Which payment methods do you accept?
A: Available payment methods may include credit cards, debit cards, Apple Pay, Google Pay, PayPal, Klarna, iDEAL, and other local payment methods, depending on availability at checkout.
+ How can I contact customer support?
A: You can contact Nova Outdoors customer support at:
Email: support@novaoutdoors.store
Phone: +31 6 12123893
We aim to respond within 24–48 hours on business days.
+ Who operates Nova Outdoors?
A: Nova Outdoors is operated by Ihum Group, registered in the Netherlands.
Business name: Ihum Group
Trading name: Nova Outdoors
Chamber of Commerce number: 72876794
VAT number: NL003930935B80
Address: Torenallee 101, 5617 BR Eindhoven, The Netherlands