Privacy Policy

This Privacy Policy explains how Nova Outdoors, operated by Ihum Group, collects, uses, stores, and protects personal information when customers visit our website or place an order.

By using this website, you agree to the way we process personal data as described in this Privacy Policy.

Personal Data We Collect

When you visit our website, place an order, contact us, or use our services, we may collect the following personal data:

Full name
Email address
Phone number
Billing address
Shipping address
Order details
Payment status
IP address
Device and browser information
Customer support messages
Tracking and delivery information

We only collect personal data that is necessary to process orders, provide customer support, improve our website, comply with legal obligations, and protect our business.

How We Use Personal Data

We may use personal data for the following purposes:

Processing and delivering orders
Sending order confirmations and shipping updates
Providing customer support
Handling returns, refunds, and warranty claims
Preventing fraud and abuse
Improving our website and services
Complying with legal, tax, and accounting obligations
Sending marketing emails only when permitted

Payments

Payments are processed securely through third-party payment providers.

Nova Outdoors does not store full credit card or debit card details. Payment information is handled by the payment provider selected at checkout.

Payment providers may process personal data according to their own privacy policies and legal obligations.

Shipping and Fulfilment Partners

To deliver orders, we may share necessary customer information with shipping carriers and fulfilment partners.

This may include:

Name
Shipping address
Phone number
Email address
Order details

This information is only shared when necessary to process and deliver the order.

Customer Support

When you contact us by email, phone, or through our website, we may process the information you provide in order to answer your question, solve an issue, or assist with your order.

Marketing

We may send marketing emails only when customers have given permission or where legally allowed.

Customers can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us at:

support@novaoutdoors.store

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve website functionality, analyze traffic, personalize content, and support advertising.

Cookies may be used for:

Website functionality
Shopping cart features
Analytics
Advertising and retargeting
Fraud prevention
Customer preferences

Customers can manage or disable cookies through their browser settings. Some website features may not work properly if cookies are disabled.

Analytics and Advertising

We may use third-party tools such as analytics platforms, advertising platforms, and tracking pixels to understand website performance and improve our marketing.

These tools may collect information such as IP address, device information, browser type, pages visited, and purchase behavior.

Data Sharing

We do not sell personal data.

We may share personal data only with trusted third parties when necessary, including:

Payment providers
Shipping carriers
Fulfilment partners
Website hosting providers
Email service providers
Analytics providers
Advertising platforms
Accounting or legal service providers
Government authorities when legally required

Data Storage

Personal data is stored only for as long as necessary for the purposes described in this Privacy Policy.

We may keep certain data longer when required for legal, tax, accounting, fraud prevention, or dispute resolution purposes.

Data Security

We take reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.

However, no online system can be guaranteed to be completely secure.

Customer Rights

Customers may have the right to:

Access their personal data
Correct inaccurate personal data
Request deletion of personal data
Object to certain processing
Restrict processing
Request data portability
Withdraw consent where processing is based on consent
File a complaint with a data protection authority

To make a privacy request, contact us at:

support@novaoutdoors.store

We may need to verify your identity before processing certain requests.

International Data Transfers

Because Nova Outdoors operates internationally, personal data may be processed outside the customer’s country of residence.

When this happens, we aim to use appropriate safeguards to protect personal data in accordance with applicable privacy laws.

Children’s Privacy

Our website and products are not intended for children under the age of 16.

We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child, we will delete it where required.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on this website.

Contact

For questions about this Privacy Policy or personal data, contact:

Nova Outdoors Customer Support
Email: support@novaoutdoors.store
Phone: +31 6 12123893

Business operator: Ihum Group
Registered address: Torenallee 101, 5617 BR Eindhoven, The Netherlands

Company Information