Privacy Policy

Last updated: 23 June 2026

This Privacy Policy explains how Nova Outdoors collects, uses, stores, and protects your personal data when you visit our website or place an order with us.

By using our website, you agree to the terms of this Privacy Policy.

1. Who we are

Nova Outdoors is responsible for the processing of your personal data.

Company name: Nova Outdoors
Email: support@novaoutdoors.store

For any questions about this Privacy Policy or your personal data, you can contact us at support@novaoutdoors.store.

2. Personal data we collect

We may collect the following personal data when you use our website or place an order:

Personal details
Name, email address, phone number, billing address, shipping address, and other details you provide during checkout or when contacting us.

Order information
Products ordered, order number, delivery details, payment status, refund information, and customer service communication.

Payment information
Payments are processed by secure third party payment providers. We do not store full payment card details.

Technical data
IP address, browser type, device information, pages visited, cookies, and website usage data.

3. Why we use your personal data

We use your personal data for the following purposes:

To process and deliver your order
To handle payments, refunds, and returns
To provide customer support
To send order confirmations and shipping updates
To improve our website and services
To prevent fraud and protect our business
To comply with legal and tax obligations
To send marketing emails, only if you have given consent

According to the AVG, also known as GDPR, businesses must inform customers about what personal data they collect, why they use it, and on which legal basis the data is processed.

4. Legal basis for processing

We process your personal data based on one or more of the following legal bases:

Performance of a contract
We need your data to process your order, deliver your products, and provide customer service.

Legal obligation
We may need to keep certain information for tax, accounting, and legal compliance.

Legitimate interest
We may use your data to improve our services, prevent fraud, and secure our website.

Consent
We use consent for certain marketing communications and optional cookies where required.

5. Sharing personal data with third parties

We only share your personal data when necessary. This may include:

Payment providers
Shipping and delivery companies
Website hosting providers
Email and customer support tools
Analytics and marketing tools
Accounting or legal service providers
Government authorities when legally required

These third parties may only process your data for the purposes described in this Privacy Policy and where legally allowed.

6. International data transfers

Some service providers may process personal data outside the European Economic Area. When this happens, we take appropriate measures to protect your data in accordance with applicable privacy laws.

7. How long we keep your data

We do not keep your personal data longer than necessary for the purposes described in this Privacy Policy.

Order and invoice information may be kept as long as required by tax and accounting laws. Customer service communication is kept only as long as necessary to handle your request and improve our service.

8. Cookies

Our website may use cookies and similar technologies to make the website work properly, improve user experience, analyse website traffic, and support marketing activities.

Where required, we will ask for your consent before placing non essential cookies.

You can manage or disable cookies through your browser settings.

9. Marketing emails

We may send you marketing emails if you have subscribed or given consent.

You can unsubscribe at any time by clicking the unsubscribe link in the email or by contacting us at support@novaoutdoors.store.

10. Your privacy rights

Under applicable privacy laws, you have the right to:

Request access to your personal data
Request correction of incorrect personal data
Request deletion of your personal data
Object to certain types of processing
Request restriction of processing
Request data portability
Withdraw your consent at any time
File a complaint with a privacy authority

The Autoriteit Persoonsgegevens states that privacy information should be easy to find and is commonly provided through an online privacy statement.

To exercise your rights, please contact us at support@novaoutdoors.store.

We may ask you to verify your identity before processing your request.

11. Data security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, disclosure, alteration, or destruction.

However, no method of online transmission or electronic storage is completely secure.

12. Children’s privacy

Our website and services are not intended for children under the age of 16. We do not knowingly collect personal data from children.

If you believe that a child has provided us with personal data, please contact us at support@novaoutdoors.store.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

14. Contact

For questions about this Privacy Policy or your personal data, please contact us at:

Nova Outdoors
Email: support@novaoutdoors.store